This Privacy Policy explains how CoFlowx collects and handles your personal information, and applies to your use of the Website, the Platform and the Services. CoFlowx has created this Privacy Policy so you can understand how your personal information and data is collected, held and processed by CoFlowx.
CoFlowx may update this Privacy Policy from time to time. The most current version will be posted on the Website. If you have any questions or concerns about this Privacy Policy, or with the handling of your personal information, please contact CoFlowx’s Privacy Officer at [email protected].
1. Definitions
In this Privacy Policy:
Account means an account created by or on behalf of a Business or a Freelancer for the purpose of using the Platform and the Services.
Administrator means any person who has log in credentials to a Business’s Account to manage that account.
Business means any authorised User of the Platform (other than an Administrator) that uses the Platform to seek, obtain and pay for services from Freelancers.
CoFlowx, we, us or our means CoFlowx Pty Ltd (ABN 33 669 268 133).
Freelancer means any authorised User of the Platform that uses the Platform to quote for, provide and receive payment for the provision of services to Businesses.
Platform means the website, mobile website, mobile application (app), any associated or inter-Platform communications (e.g. emails, internal messages, etc.) and any software relating to the foregoing, and any hypertext links linking to external sites, from which the Services are provided by CoFlowx.
Services means the services provided by CoFlowx, specifically providing a digital platform for the purpose of facilitating introductions, engagements and interactions between Agencies and Freelancers.
User means a Business, an Administrator or a Freelancer and any person to whom a Business, an Administrator or a Freelancer provides access to the Platform for any reason.
User Data means any content or data that a User or a Visitor provides to CoFlowx when using the Platform or the Website.
Visitor means any person who visits the Website.
Website means the website available at www.coflowx.com.
You or your means a User or a Visitor.
2. What personal information do we collect and how do we collect it?
CoFlowx collects information relating to you and your use of the Website, the Platform and the Services from a variety of sources. Some of this information is collected directly from you and some of this information is collected from your interaction with the Website, the Platform, the Services or other Users. How and what information CoFlowx collects about you will depend on the way that you use the Website, the Platform and the Services, for example, whether you are a Business, a Freelancer, an Administrator or a Visitor.
Information we generally collect
Information specific to Administrators
CoFlowx may collect the following information about Administrators.
Information specific to users of third-party integration or service
This section applies to any Business that elects to use a third party integration or service with the Platform or the Services (for example, Xero).
- any User Data within CoFlowx’s control will be processed according to the terms of the agreement between the Business and CoFlowx and this Privacy Policy, and
- any User Data within the third party’s control will be processed according to the terms of the agreement(s) between the Business and such third party.
3. How do we hold the information we collect?
Security of your personal information
The security of your personal information is important to CoFlowx. All your data is private and confidential and CoFlowx takes reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy. CoFlowx follows generally accepted security standards, to protect the personal information submitted to it, both during transmission and once it is received.
However, transmitting information over the Internet is never completely secure. Although CoFlowx does its best to protect your personal information, it cannot guarantee that your personal information is absolutely secure in all situations.
If you suspect there has been any unauthorised access or misuse of your personal information, immediately contact CoFlowx’s Privacy Officer at [email protected].
If you have any concerns about the security of the Platform, contact CoFlowx at [email protected].
Where your personal information is located
The web application for the Platform is hosted by Amazon Web Services in Australia and in the United States, so if you are a Business, an Administrator or a Freelancer your personal information will generally be processed and hosted in Australia and in the United States.
The Website is hosted by Webflow in the United States, so if you are a Visitor your personal information will generally be processed and hosted in the United States. However, Webflow may host, transfer and process some of your personal information in another country.
4. How do we use the information we collect?
How we use your personal information
CoFlowx uses your personal information for a variety of purposes. How and what information CoFlowx collects about you will depend on the way that you use the Website, the Platform and the Services, for example, whether you are a Business, a Freelancer, an Administrator or a Visitor. In each case, the information CoFlowx collects and processes is reasonably necessary for its business, including providing you with the Platform and the Services.
Agencies, Freelancers & Administrators
When you use the Platform and the Services as a Business, Freelancer or Administrator, CoFlowx may use your personal information to:
- monitoring, maintaining and improving the Platform and the Services;
- creating new features or functionality;
- enforcing CoFlowx’s terms and policies when it is made aware of potential breaches;
- preventing potentially illegal, undesirable or abusive activities;
- investigating complaints about you or made by you;
- making telephone calls to you, or sending you SMS messages from time to time, as part of secondary fraud protection; or
- responding to legal requests such as subpoenas, warrants or other mandatory information requests.
Visitors
When you use the Website as a Visitor, CoFlowx may use your personal information to:
- personalising or customising your experience when you use the Website, including presenting the Website in the best format for you or a device you use to access the Website;
- creating new features or functionality;
- monitoring, maintaining and improving the Website;
- preventing potentially illegal, undesirable or abusive activities; or
- responding to legal requests such as subpoenas, warrants or other mandatory information requests.
5. Who has access to your personal information?
General
CoFlowx will share your personal information with third parties only in the ways that are described in this Privacy Policy. To provide you with the Website, the Platform and the Services CoFlowx will often need to disclose your personal information to its staff or the service providers it uses to operate its business. Examples of CoFlowx’s service providers include hosting services, email service providers, system monitoring services and website analytics. These companies are only authorised to use your personal information as necessary for CoFlowx to provide the Platform and the Services to you and/or the Customer.
In most cases, the information that CoFlowx discloses to its staff or service providers will be directly necessary to provide the Platform and the Services to you. However, there may be occasions where CoFlowx needs to disclose your personal information to its staff, service providers, professional advisors or other third parties, including to:
Administrators
When you use the Platform and the Services as an Administrator, your personal information may be disclosed to other Administrators within your company or organisation.
6. Cookies
CoFlowx collects usage data about you whenever you interact with the Website, the Platform or the Services. This may include which web pages you visit, what you click on, when you performed those actions, and other activities.
CoFlowx uses third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymous data about Visitors to the Website. This data includes usage details and user statistics.
You can disable cookies through your internet browser but the Website and the Platform may not work as intended for you if you do so.
7. Links
The Platform and the Website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, CoFlowx is not responsible for the privacy practices of, or any content on, those linked websites, and has no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from this Privacy Policy, so CoFlowx encourages you to read them before using those websites.
8. Retention of personal information
CoFlowx only retains personal information for as long as required by law and needed for its business functions and activities. It is then securely destroyed and disposed of.
9. How to access your personal information
You have a right to ask for access to, and update personal information CoFlowx holds about you. If you want to access your personal information or update it, or you think that any personal information CoFlowx holds about you is inaccurate, please contact CoFlowx in writing at [email protected]. CoFlowx may ask for identification before giving you access to or updating the information.
10. Complaints & enquiries
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by CoFlowx, you may lodge your complaint in writing to CoFlowx’s Privacy Officer at [email protected].
CoFlowx will promptly respond to your request.
If you are dissatisfied with CoFlowx’s response, you may refer the matter to the Office of the Australian Information Commissioner:
T: 1300 363 992
E: [email protected]
P: GPO Box 5218
Sydney NSW 2001
Website:https://www.oaic.gov.au/privacy/privacy-complaints/
Effective: 9th October 2023